We have found that in a retail company, the field management leadership team can make or break an organisation’s success. When things go wrong they get blamed, when a step change in results is required they are the ones that hold the key. They are the link between strategy and results.
People in head office often don’t understand what they do. They aren’t office based which brings suspicion and distrust. If they are struggling it is easy for them to hide. If they are successful they can switch into neutral and coast.
If your company is looking for a step change in business performance and results then our belief is that the area/district/regional/territory/field manager population should be the centre of your attention. You should be asking?
- How do I retain and grow my top 20% without over-promoting them?
- How do I focus on improving the bottom 20% rather than just get rid of them?
- How do I motivate and move the middle 60% up?
- How do I manage succession so that it is not just a reward for the top performers or a list of names on a spreadsheet?
- How do I measure performance?
- How do I use performance league tables?
- How do I develop a team with specific individual needs and circumstances?
If you run a field-based leadership team and need to improve performance, we have a simple, cost effective, easy to manage solution that we believe can help you.
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